CUSTOMER EXPERIENCE MANAGER/SENIOR ASSOCIATES

Job Description

• • As a Customer Experience Manager, you will be responsible for overseeing the customer service team and ensuring our customers have exceptional experiences. Your role involves strategising to improve customer satisfaction, managing customer service operations, and implementing feedback loops.
  • You are responsible for handling customer inquiries and resolving any issues. They represent the voice of the customer within the organization and are critical in ensuring a positive customer experience.

•  Qualifications :   
  • – Bachelor’s degree in Business Administration, Communications, or related field.
  • – Proven experience in customer service or customer experience roles.
  • – Strong understanding of customer service software, databases, and tools.
  • – Excellent communication and problem-solving skills.